FAQ

What is a virtual number?

It is a one-time phone number that lets you receive the SMS verification code a service sends, without needing a SIM card of your own. You get the number, enter it in the service, and the code appears in your panel.

How do I get a number?

Create an account and verify your e-mail, top up your balance, then choose the service and country on the Get SMS screen and press Buy. The number appears right away, and you will see the code on the same screen when it arrives.

What happens if no SMS arrives?

When the time runs out or you cancel, the fee is automatically refunded to your balance.

Can I cancel after the code arrives?

No. Once the code is delivered the service is considered complete and the fee is not refunded. If you think the code is wrong, you can open a support ticket.

How long is the number mine?

Numbers are single-use and valid only for the time shown on screen. Receiving another code on the same number later may not be possible, so keep recovery details such as your e-mail up to date on accounts you plan to keep.

Which payment methods are available?

You can top up by bank transfer, Binance Pay, USDT-TRC20 and manual crypto. Automatically verified methods may add bonus balance on top of the amount; current rates are shown on the Top Up page.

Is there a minimum top-up?

No, there is no minimum top-up requirement.

Can I get my balance back?

Topped-up balance is non-refundable and cannot be converted to cash; it can only be used for purchases on the site, so choose the amount according to your needs. The fee for numbers that receive no code or are canceled returns to your balance.

Why do prices change?

Prices depend on the country, the service and provider stock, and they are updated regularly. The price you see when buying is the one that applies.

The service rejected the number, what should I do?

Some services may not accept certain number ranges. Cancel the number so the fee returns to your balance, then try again with a different country.

Can I use the API?

Yes, you can use the endpoints in the documentation with the API key in your account.

Can I use the service for any purpose?

No. You must use the service only for lawful purposes and in line with the rules of the relevant service. Details are in the Terms of Use.