Cancellation, Refund, and Return Policy

This text is a translation for information only; the Turkish text is binding.

The service offered on CodeSMS is a digital service provided instantly via electronic means. This page explains under what circumstances cancellations and refunds are possible.

If You Don’t Receive an SMS — Automatic Refund

If you do not receive an SMS at the number within the specified time after purchasing it, the amount you paid will be automatically refunded to your balance; you do not need to submit a request.

Cancellation Before Receiving the Code

You can cancel the number before receiving the SMS (in some services, after a short waiting period determined by the provider). The fee for the canceled number will be refunded to your balance.

After the code is delivered

Once the SMS code is delivered to you, the service is considered rendered; in accordance with Article 15/1-(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised and no refund will be issued. If you believe the code was incorrect or incomplete, submit a support request using your order/activation number; if your claim is deemed valid following an investigation, the amount will be refunded.

Balance Refund

Balances loaded into your account are non-refundable, cannot be transferred to another account, and cannot be converted to cash; they may only be used for purchases on CodeSMS. Therefore, please determine the amount based on your needs. The same rule applies to balances credited as part of promotions, coupons, payment bonuses, or referrals. Charges for numbers that did not receive a code or were canceled are refunded as account balance, not as cash. This is subject to exceptions required by applicable laws.

Contact

CodeSMS — destek@codesms.org